MSPs: How UIT Technologies Helps Customers Maximize Productivity With SaaS Backup

MAY 17TH, 2023

Managed services providers (MSPs) are always looking for ways to serve customers better and meet their IT demands. It’s a competitive industry, but there is plenty of room for growth, with Grand View Research pegging the global managed services market at $267 billion in 2022 and projecting it to grow at an impressive 13.6 percent CAGR from 2023 to 2030. 

UIT Technology Solutions, based in New Zealand, is a case in point. For over a decade, UIT has helped schools, businesses, and other customers choose the right IT and network solutions to support their organization’s objectives for over a decade. The UIT team of IT experts offers a full suite of consulting services and ongoing support.

SaaS Leads the Office Productivity Market

UIT keeps everything IT-related humming so its customers can focus on their businesses. “The reality is that most of our customers have a lot of competing priorities, and sometimes IT isn’t at the top of the list,” said Paul Batchelder, Founder at UIT. “But IT can be key to helping improve productivity—which is nearly always high on the agenda. Our role is steadily evolving from supplying break-fix services to more comprehensive managed services that help our customers do business better.”

Software as a service (SaaS) solutions like Microsoft 365 and Google Workspace are now dominant in the workplace. Statista says that Google Workspace holds more than 50 percent of the global office productivity software market, with Microsoft 365 holding 45 percent. That’s why UIT is being increasingly called on to help its customers back up and restore their SaaS systems and data. 

SaaS Doesn’t Mean Data Is Always Backed Up, and Secure

“There’s an assumption that because data is in the cloud, it is backed up and secure, but this isn’t always the case,” said Batchelder. “For example, OneDrive is not intended to be used as a backup solution, but instead to synchronize files and provide ‘everywhere’ access. If you accidentally delete a file, that deletion is replicated across the system. You might be able to recover an individual file, but it’s unlikely you’d survive a ransomware attack.”

With multiple cloud-based systems in use and often combined with on-premise files and applications, all with different backup capabilities, organizations can be left vulnerable in the event of an incident. “From earthquakes and floods to server outages and the loss of laptop—no matter how data gets lost, it’s our role to step in with a solution,” said Batchelder.

Protecting Customer Data and UIT’s Reputation

UIT has taken its responsibility for customer data seriously. “When a client loses data, we have to sort it out. And sorting it out is so much faster, easier, and more successful with Arcserve,” added Batchelder.

Working with Arcserve distributor Soft Solutions, UIT chose Arcserve SaaS Backup because it’s cost-effective, flexible, and comprehensively protects customer data, automatically backing it up to the cloud. IDC says SaaS backup is imperative

Arcserve SaaS Backup adds to Arcserve’s robust portfolio, equipping organizations to protect their SaaS data completely and eliminating business interruptions due to unrecoverable data loss. With Arcserve SaaS Backup, UIT can instantly recover data for its customers. 

“We like Arcserve SaaS Backup because it is easy to set up and use, particularly from the perspective of a managed services provider,” said Batchelder. “The added cost to a Microsoft 365 deployment is relatively insignificant, but when something goes wrong, Arcserve SaaS Backup is worth its weight in gold.

Arcserve SaaS Backup: Now a Standard Service Offering

UIT now bundles Arcserve SaaS Backup with every new customer contract, providing the company with a key differentiator. 

“With Arcserve, we’ve raised the bar,” comments Batchelder. “Our job is to deliver technology that works, and with Arcserve, we can do that more effectively. From experience, we know that almost every organization suffers data loss for some reason at some point, and now we have confidence that we can help them recover should the worst happen.”

With several hundred users successfully protected by Arcserve SaaS Backup, UIT has already used the solution’s capabilities on multiple occasions. “Success is a rapid recovery, and Arcserve helps us achieve that with data quickly and easily retrieved. It gives our customers and us the confidence we need, so instead of worrying about data, we can focus our energies on more strategic activities.”

Become an Arcserve Technology Partner

Arcserve is a global top-five data protection vendor, helping our technology partners deliver leading-edge, best-in-class solutions to manage, protect, and recover all data workloads, from SMB to enterprise, regardless of location or complexity. 

Arcserve solutions eliminate complexity while bringing best-in-class, cost-effective, agile, and massively scalable data protection, and certainty across all data environments. This includes on-premises, cloud (DRaaS, BaaS, and Cloud-to-Cloud), hyperconverged, and edge infrastructures. 

The company’s nearly three decades of award-winning IP, plus a continuous focus on innovation, means that partners and customers, including MSPs, VARs, LARs, and end-users, are assured of the fastest route to next-generation data workloads and infrastructures. A 100% channel-centric organization, Arcserve has a presence in over 150 countries, with 19,000 channel partners helping to protect 235,000 customers’ critical data assets. 

Learn more about becoming an Arcserve technology partner here