Protect Your Critical Atlassian Data: Arcserve SaaS Backup Now Supports Jira and Confluence Cloud
The Growing Risk to Your Atlassian Cloud Data
Organizations increasingly rely on Atlassian Jira and Confluence Cloud for mission-critical project management and knowledge sharing. With hundreds of thousands of customers across the globe, these platforms have become the backbone of development workflows and organizational knowledge for businesses of all sizes.
Yet this critical data faces significant risks. According to recent findings, 87% of IT professionals reported experiencing SaaS data loss in 20241. For Jira specifically, reported incidents increased by 44% year-on-year. These incidents caused an accumulated 2,131 hours of downtime—equivalent to nearly 13 full weeks of lost productivity and potentially permanent data loss2.
The Dangerous Limitations of Built-in SaaS Data Backup Options
Many organizations operate under the misconception that their SaaS providers fully protect their data. The reality reveals you own Atlassian data protection:
| Jira Cloud Data Backup | Confluence Cloud Data Backup |
|---|---|
No built-in "undo" feature for deleted issues Immediate and permanent loss of all issue data, including attachments and comments Bulk changes cannot be rolled back once committed |
Only admins can restore from trash Pages remain recoverable for just 30 days; spaces for 60 days Attachments are permanently deleted immediately—with no trash or recovery options Backups larger than 60GB require Atlassian support assistance Atlassian-stored backups expire after just 14 days |
These limitations create substantial business risk, especially considering that Jira and Confluence often serve as the single source of truth for development of lifecycles and organizational knowledge.
Introducing Comprehensive Data Protection for Jira and Confluence Cloud
Arcserve SaaS Backup now extends its proven cloud-to-cloud backup capabilities to include Atlassian Jira and Confluence Cloud. This addition provides organizations with a unified approach to protecting critical SaaS application data from a single, intuitive interface.
Complete, Granular Protection for Jira Cloud
Arcserve SaaS Backup delivers comprehensive protection for your Jira Cloud environment, including:
- Projects: Project data, components, categories, features, and roles
- Screens: Screen configurations, tabs, tab fields, and schemes
- Issues: Issue data, attachments, comments, fields, configurations, links, priorities, and watchers
- Workflows: Workflow definitions and schemes
Comprehensive Confluence Cloud Protection
For Confluence Cloud users, Arcserve SaaS Backup provides equally robust protection:
- Pages: Page content, restrictions, child pages, comments, replies, and attachments
- Spaces: Space configurations, permissions, and properties
- Blog Posts: Content, restrictions, comments, version history, and attachments
Real-World Data Protection Scenarios
Arcserve SaaS Backup for Jira and Confluence addresses critical protection scenarios that organizations face daily:
Protection Against Accidental Deletion
When a team member accidentally deletes an issue containing months of development history or a Confluence page with critical documentation, Arcserve SaaS Backup enables quick, granular data recovery—even after the built-in retention periods expire.
Ransomware Defense
With ransomware targeting SaaS applications more frequently, Arcserve provides an immutable backup copy of your Jira and Confluence data, so you can recover without paying ransom demands.
Fast Data Recovery
When Atlassian services experience downtime, your backup data remains accessible through Arcserve SaaS Backup and its independent cloud infrastructure, allowing you to reference critical information even when the primary service is unavailable.
Simplified Compliance
Meet regulatory requirements with ease through comprehensive backup coverage, customizable retention policies, and detailed reporting capabilities that document your data protection efforts.
Seamless Integration with Your Existing SaaS Backup Strategy
For current Arcserve SaaS Backup customers, adding Jira and Confluence Cloud protection requires minimal configuration. The familiar interface and consistent workflow make it easy to extend your existing protection strategy to these critical platforms.
For organizations new to Arcserve, SaaS Backup provides a unified solution for protecting critical cloud applications—from Microsoft 365, Entra ID, and Google Workspace to Salesforce, Zendesk, and now Atlassian Jira Cloud and Confluence Cloud—all from a single, intuitive interface.
Secure Your Atlassian Data Today
Don't risk permanent data loss in your critical Jira and Confluence environments. Arcserve SaaS Backup delivers comprehensive protection, instant recovery capabilities, and operational simplicity organizations need to ensure business continuity and compliance.
Safeguard your Jira and Confluence Cloud data today and activate continuous, independent backup with Arcserve SaaS Backup.
1. The Hacker News, 2025 State of SaaS Backup and Recovery Report
2. Security Brief, DevOps platforms see surge in outages & downtime in 2024 Report