MSPs: Why Enterprises Need Better Salesforce SaaS Backup and Recovery Solutions

Aftab Alam
Executive Vice President, Product Management

IDC has ranked Salesforce as the number one customer relationship management (CRM) provider globally, with a 23 percent market share. No other vendor comes close, with Microsoft, Oracle, and SAP as distant second and third at under 6 percent. That translates into 150,000 enterprises, all of whom depend on their Salesforce data to keep their operations running smoothly and their businesses growing.

But that data is at risk. In August, hackers exploited a zero-day vulnerability in Salesforce’s email services and SMTP servers. And there is always the risk of ransomware due to an employee clicking on a malicious link or downloading an infected document. Earlier this year, KrebsOnSecurity wrote that “many public Salesforce sites are leaking private data.” For these reasons, many enterprises are turning to MSPs for help handling the complexities of SaaS backup and data protection—especially in today’s world of ever-evolving threats

Prioritize Salesforce Backup Solutions

By identifying prospects that rely on Salesforce for CRM, you open the door to a long list of potential customers needing more to protect their Salesforce data. You can start the conversation by explaining how you can help them protect their SFDC standard and custom objects, from accounts to opportunities, with Arcserve SaaS Backup

Arcserve SaaS Backup ensures you deliver a comprehensive solution that attracts prospects and wins customers. This cloud-native, cloud-to-cloud backup solution is built to protect data hosted in SaaS application clouds like Salesforce. It does the same for Microsoft 365, Microsoft Azure AD, Microsoft Dynamics 365, and Google Workspace.

You can tell your customers to expect complete protection for their Salesforce data with a simple setup that takes under five minutes before starting protection. A single pane of glass with multi-tenant and role-based access controls (RBAC) streamlines navigation while ensuring complete control over the protected data. 

The Simple, Secure Salesforce Backup Solution

Arcserve SaaS Backup supports immutable backups, using a blockchain-based algorithm to ensure your customers can always restore their data. Immutable backups are stored in a write-once-read-many-times (WORM) format that can’t be altered or deleted—even by ransomware.

Data is secure by design and is encrypted in transit and at rest. Your customers’ data sovereignty is also guaranteed, with four copies of backups stored in two different data centers within the same region. Further protection from ransomware attacks and inadvertent deletions is also made possible with the solution’s 30-day delete retention feature. Application updates are automatic, without ever impacting active jobs.

The Most Cost-Effective Salesforce Backup Solution

From a customer perspective, price is the second driver—after guaranteed data recovery—that comes into play when choosing a Salesforce data backup solution. This is where Arcserve SaaS Backup stands out, with a single price per seat that includes all SaaS data protection functionalities

Custom data backup retention settings ensure your customers can meet their compliance requirements. At the same time, limitless data storage in an online cloud tier enables fast access and restores without adding costs. And there are no additional charges for data traffic—ingress, egress, or transaction fees.

Being an Arcserve Partner Pays

Arcserve built our Partner Success Program with MSPs in mind. We’re here to help you grow your business and earn your customers’ trust. We offer benefits and incentives that fit your business model, maximize profits, and expand your expertise.

Learn more about the Arcserve Partner Success Program.

Request a demo to discover all the features and benefits of Arcserve SaaS Backup.