The MSP landscape is evolving faster than ever. Customers are facing rising cyber threats, increasing compliance requirements, and growing operational complexity—while expecting around-the-clock resilience, security, and business continuity.
At the same time, MSP expectations are shifting. Many providers are moving beyond infrastructure operations and into strategic advisory roles, helping organizations navigate an increasingly sophisticated threat environment while balancing secure recovery and compliance readiness.
At the same time, ransomware attacks on small businesses are more prevalent than ever. MSPs need to protect their small business tenants and themselves from more attacks, including AI-generated ransomware activity.
~50% of partners discuss ransomware with customers every week, while around 25% discuss ransomware every day1
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Immutable backup strategy is #1 customer discussion, followed by broader coverage of SaaS data protection1 |
From Operations to Resilience-Driven Services
This shift is creating a meaningful opportunity for MSPs to expand their value. By delivering resilience-focused services, providers can move up the value chain—offering higher-impact outcomes while building predictable, recurring revenue streams.
| For 63% of respondents, data protection software + hardware is ~40% of annual revenue1 |
Arcserve ShadowProtect is Microsoft
Windows hardware and storage agnostic,
providing flexibility for partners and customers.
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Customers increasingly demand proof that systems and data can be recovered quickly, securely, and reliably after a cyber incident. At the same time, compliance frameworks and cyber insurance requirements are raising expectations around auditability, backup verification, and resilience processes.
Partners that can meet these expectations—delivering verified resilience and trusted recovery—are becoming strategic advisors to their customers.
Strengthening the MSP Ecosystem with Leadership Focus
To support this transformation, Arcserve is reinforcing its commitment to MSPs with a renewed focus on leadership and innovation.
As part of this investment, Arcserve has appointed Hannes Migga-Vierke as Senior Director, MSP business.
Hannes brings more than 20 years of experience across product management, marketing, sales, and go-to-market leadership in cybersecurity, SaaS, hosting, and infrastructure services. His background includes scaling recurring revenue business, building partner programs, and aligning product innovation to evolving partner needs.
As Armando Dacal, Executive Vice President of Worldwide Sales at Arcserve, explains:
“MSPs are no longer just technology providers—they are strategic partners driving resilience and trust for businesses worldwide. By appointing a dedicated Senior Director of MSPs, we’re doubling down on a long-term vision: building an ecosystem where MSPs have the leadership, innovation, and alignment they need to lead in a world defined by cyber risk, complexity, and constant change.”
Delivering the Next Generation of Resilience Solutions
The Arcserve MSP portfolio is designed to help partners meet these evolving demands. Reliable solutions such as ShadowProtect, ImageManager, SaaS Backup, and Cloud Cyber Resilient Storage enable MSPs to deliver scalable protection and recovery across hybrid environments.
Arcserve Cloud Cyber Resilient Storage – an immutable cloud storage solution managed both MSP Management portal and ImageManager - is becoming especially critical as ransomware and other attacks encrypt and destroy local copies of backup files. Immutable, isolated storage is now a foundational element of modern resilience strategies—so recovery data remains protected even in advanced attack scenarios.
Looking ahead, Arcserve continues to invest in innovation for MSP partners. Recent releases of ShadowProtect 8.0 and ImageManager 8.1 are designed to simplify operations while strengthening recovery confidence.
ShadowProtect 8.0 is introduces host-based backup for Microsoft Hyper-V environments with agentless VM backup, helping streamline deployment and improve operational efficiency, alongside enhanced backup verification capabilities to validate integrity before recovery is needed.
54% of partners sell software, hardware, and services1
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Arcserve solutions fit in your business
- Day-to-day IT management
- Major systems upgrades (EHR, Microsoft 365)
- Ransomware and cybersecurity strategy
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Building the Future of MSP-Led Resilience
The evolution of MSPs into resilience-driven service providers is accelerating—and so is the demand for solutions that support this shift.
With focused leadership, continued product innovation, and a commitment to partner success, Arcserve is helping MSPs build scalable, secure, and service-driven resilience businesses for the future.
For more information on the most recent release of Arcserve ShadowProtect, please read the Introducing ShadowProtect 8.0: Host-Based Microsoft Hyper‑V Backup Flexibility for MSP Operations blog.
1. Arcserve Global Partner Survey, November-December 2025
