In the world of data protection, your expertise is the ultimate defense. Throughout 2025, Arcserve Academy was dedicated to sharpening that expertise by delivering practical, high-impact training designed for immediate real-world applications.
This wasn't just about learning; it was about equipping you—our partners and end users—with the certified skills to deploy, manage, and protect business-critical data with confidence. Here’s a look at the major learning opportunities delivered this year, with a little preview of what’s to come in 2026.
New Learning Courses to Enhance Modern Data Protection Proficiency
Arcserve data protection operators needed targeted knowledge to stay ahead, and Arcserve delivered nine new courses focused on the most critical areas of data protection and cyber resilience.
Use Immutable Backup Storage to Build a Last Line of Defense Against Ransomware
Data resilience professionals gained crucial skills with two training courses on Cyber Resilient Storage.
With the first course, customers and partners alike can improve their technical understanding of the Arcserve immutable backup offering to safeguard backup data against ransomware.
The second course equips sales professionals in partner organizations with a compliance-first, ransomware-resilient playbook that wins deals:
- Translate major regulations into clear policies for retention, immutability, and reporting, and demonstrate how immutable, tamper-proof backups and air-gapped copies disrupt attack chains and enable speedy recovery.
- Spotlight Arcserve differentiators—built-in immutability across on‑prem and cloud, unified management, granular recovery, and scalable, cost‑efficient storage—to design standardized, profitable services.
- Leave with ready-to-run sales motions: discovery frameworks, outcome-based proposals, risk/ROI quantification, objection handling, and packaging that strengthens SLAs and grows recurring revenue.
A Dedicated Data Resilience Learning Path for Managed Service Providers (MSPs)
MSP success depends on delivering standardized, high-quality services. The ShadowProtect learning journey was built to help you achieve just that.
This structured path features four Associate-Level courses that provide a clear framework for implementing ShadowProtect across diverse client environments with precision and efficiency.
This end-to-end learning journey equips MSPs to deploy, manage, and recover with confidence using Arcserve ShadowProtect:
- Learn rapid ShadowProtect onboarding and policy-driven backups, enable near-instant recovery with VirtualBoot, and optimize ImageManager for reliable chain management, offsite replication to Arcserve Cloud Cyber Resilient Storage, and pre-staged failover with HeadStart Restore.
- Centralize operations with ShadowControl for streamlined endpoint enrollment, health monitoring, alerting, and at-scale policy management.
- Operationalize disaster recovery with Arcserve Recovery Environments—covering environment setup, pre-restore automation, and practical troubleshooting to cut RTOs. The result: standardized services, stronger SLAs, and resilient, cloud-ready data protection at scale.
Prove your proficiency with the upcoming Expert Engineer – ShadowProtect course in Q1 CY’26. This invitation-only, instructor-led training is the pinnacle of ShadowProtect expertise, and completing the four associate courses is your ticket into this expert series.
Data Protection Training in Spanish
Arcserve launched our first Spanish-language course, 181(ES) – Arcserve Sales Associate – Cyber Resilient Storage, breaking down barriers and extending expertise across your organization.
Combining Data Resilience Software and Hardware
A new course helps customers understand how to use Arcserve UDP data resilience software for on-premises hardware (371-10 Arcserve Certified Engineer – Appliances), giving you the skills to deploy and manage our powerful, integrated backup appliances:
- Right-size models to workload and SLA needs, execute a clean first-time setup with solid networking and storage baselines, and use IPMI for secure, lights-out remote management and troubleshooting.
- Safe factory reset and recovery workflows to return systems to service fast, alongside security hardening and proactive maintenance—access control, firmware/patch cadence, and health monitoring—that keep performance high and risk low.
The result: faster rollouts, simpler operations, and resilient, compliant data protection at scale.
The Results: A Year of Validated Expertise
Your commitment to learning produced impressive results that speak for themselves.
- Accelerated Learning: A new course was released every 40 days, a pace that will accelerate to 35 days by year-end.
- Validated Skills: A 50% increase in certifications compared to 2024 demonstrates a powerful surge in proven expertise across our community.
2026 Training Goals: Sharpen Your Skills on SaaS Backup and UDP
The momentum continues through December with two more vital course launches to round out the year.
- A refreshed Arcserve Sales Associate – SaaS Backup course will equip your sales teams to better articulate the value of protecting critical cloud application data.
- A new course covering the latest Arcserve UDP 10.3 features allows your technical teams to leverage the newest AI-driven capabilities for robust, unified data protection.
Our commitment to your professional growth is stronger than ever. The roadmap for the first half of 2026 is coming soon, promising more specialized courses and expanded Spanish translations to keep your skills at the forefront of the industry.
Thank You for Your Commitment to Excellence
Arcserve Academy is more than a training platform; it is a partnership designed to enable your success. The knowledge you gain here directly translates into stronger, more resilient environments for you and your customers. Thank you for learning with us. Let's continue building a more secure future together in 2026!
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