Elevate MSP Expertise: New ShadowProtect Courses and Upcoming Arcserve Academy Programs

By Santhosh Pallikara

Arcserve MSP partners have a new way to quickly learn current data resilience best practices and technology tips with a new learning path that includes technical certifications. “ShadowProtect Journey: From Fundamentals to Expertise in Data Protection” is a 4-step technical learning path that will help busy technical professionals build expertise without sacrificing billable hours.

This certification opportunity helps Managed Service Provider (MSP) technical teams to develop key skills to streamline their workflows, provide efficient data resilience services to their customers, and gain career skills. 

Arcserve is continuing to expand MSP learning opportunities. A dedicated learning pathway for Arcserve SaaS Backup will be available to MSPs in a few months. This training will empower MSPs to protect data across Microsoft 365, Google Workspace, Salesforce, and more.

Introducing the ShadowProtect Learning Journey for MSPs

This new learning path covers four strategic growth areas for MSPs:

Stage 1: Arcserve ShadowProtect SPX

Release: now live in the Arcserve Academy

Master core functionalities of ShadowProtect SPX for comprehensive data protection and disaster recovery. Build essential skills for effective backup operations across client environments.

Arcserve ShadowProtect SPX delivers reliable backup and fast recovery for virtual and physical environments managed from a single interface. It helps MSPs keep customer workloads online and resilient against downtime, cyber threats, and disasters.

Stage 2: Arcserve ImageManager

Release: October 2025.

Advance SPX knowledge with backup file verification, consolidation, and replication capabilities in Arcserve ImageManager. Learn critical integration with Arcserve Cloud Cyber Resilient Storage for complete protection.

Arcserve ImageManager automates backup maintenance, replication, and compliance—so you can deliver smarter data protection at scale. Organize, verify, and retain your client backups with ease.

Stage 3: Arcserve ShadowControl

Release: November 2025

Develop expertise in centralized monitoring and management across client endpoints. Efficiently oversee multiple environments from a single dashboard.

Arcserve ShadowControl delivers monitoring and management capabilities for IT environments protected by ShadowProtect SPX.

Stage 4: Recovery Environments 

Release: December 2025

Complete your learning path proficiency with expertise in system restoration tools across various data loss scenarios. Transform technical knowledge into practical recovery capabilities.

After completing all stages, MSP technical learners can qualify for the Expert Engineer – ShadowProtect Certification, an instructor-led program that solidifies your expertise in the data resilience solution ecosystem.

Why Upskilling in Data Resilience is Critical for MSP Growth

MSPs face a constant challenge: staying ahead of emerging threats while learning new ways to apply data resilience tools to new customer data sources. 

At the same time, the managed services market is likely to grow by 13% this year alone.¹ But, instead of capturing more market share, many MSP teams are bogged down fighting ransomware attacks, managing diverse data sources, and fighting the always-present IT skills gap. 

With this operational background, upskilling and reskilling MSP teams to drive growth is challenging. It's critical to understand that IT professionals shape the growth trajectory of their careers and the organizations they're part of. That’s why training and new skills are vital for any MSP business that wants to maintain its growth trajectory. 

However, the technical expertise that differentiates top-performing MSPs from the competition doesn't develop overnight—it requires ongoing education and practical application.

Recognizing the pressure and lack of bandwidth for many MSP teams, Arcserve Academy transforms how MSPs learn, implement, and master critical data resilience technologies with our new modular "Learning Journeys" approach. 

Starting with the ShadowProtect Learning Journey, it's easier than ever for busy professionals to build expertise without sacrificing billable hours.

Smarter MSP-Centric Learning With Arcserve Academy

The new Arcserve modular learning journeys replace past courses that covered entire product suites. While thorough, that older approach presented challenges, like long development cycles and substantial time commitment requirements. Arcserve has modernized the learning paths to reflect how technical learners want to absorb information today.

The New Modular Model: Learning Journeys

New Arcserve Learning Journeys represent a fundamental shift in professional education for MSPs. They're meant to accommodate a busy MSP schedule, deliver quick upskill opportunities, and present a more human-centered approach to training that puts learners in control.

• Streamlined, bite-sized learning modules that build progressively
• Practical, real-world application focus designed explicitly for MSP environments
• Flexible progression that allows learners to advance at their own pace

This modular approach delivers two critical advantages: 

1. Courses arrive faster to keep pace with product updates
2. MSPs can more effectively balance professional development with day-to-day responsibilities.

Expanding Data Resilience Learning Opportunities for MSPs

The ShadowProtect Learning Journey marks just the beginning. In October, the Arcserve Certified Associate—ImageManager course will receive a comprehensive update reflecting the latest capabilities in ImageManager 8.0.

These new offerings complement existing traditional certification programs, which will also be updated soon to reflect recently added and upcoming product capabilities:

• Arcserve Cyber Resilient Storage Certified Associate: This self-paced program covers installation and troubleshooting for Arcserve Cyber Resilient Storage, Arcserve's immutable backup storage solution, fully integrated with Arcserve solutions.
• Arcserve SaaS Backup Certified Engineer: This comprehensive, self-paced program explores Arcserve SaaS Backup capabilities for protecting data across various Software-as-a-Service applications.

These learning opportunities help you stay competitive with in-demand data protection knowledge while gaining more profound expertise in security, compliance, and backup strategies clients increasingly require.

Why Arcserve Certifications Matter for MSP Success

Certification delivers meaningful business advantages:

• Certification boosts client confidence in your data resilience capabilities.
• Certified MSPs understand the ecosystem better, allowing them to expand their business more effectively by delivering complementary services.
• Arcserve certifications remain valid for two years, ensuring current knowledge that translates into quicker resolutions and happier customers. 

Arcserve Academy programs accommodate busy MSP schedules with flexible, self-paced learning. The practical focus helps you rapidly deploy data resilience strategies for clients—converting knowledge directly into revenue opportunities.

A Competitive Edge for You and Your MSP Organization

As cyber threats evolve and client expectations increase, MSPs with verified expertise in robust data resilience solutions will dominate the market. The new Learning Journeys from Arcserve provide the flexible, practical education needed to differentiate your services.

Register today for the ShadowProtect Learning Journey. Position your MSP business at the forefront of data protection expertise and start your path to greater technical mastery and increased revenue. Learn more at arcserve.com/arcserve-academy. 
 

1. Omdia, MSP Trends and Predictions 2025