Netprotocol Builds Microsoft 365 Resilience for Legal Customers With Arcserve SaaS Backup

Company: Netprotocol
Country: United Kingdom
Type: Managed Service Provider (MSP)
Solutions: Microsoft 365 Backup and Recovery With Arcserve SaaS Backup

Executive Summary: Microsoft 365 Backup and Rapid Recovery With Arcserve SaaS Backup

As UK-based Managed Service Provider (MSP) Netprotocol accelerated customer migrations to Microsoft 365, one principle remained constant: cloud services still require independent data backup. By standardising on Arcserve SaaS Backup for SaaS application data backup and recovery, Netprotocol implemented a fast-to-deploy, low-overhead solution to protect Microsoft 365 data—including Exchange Online, SharePoint, and OneDrive.

The result is a dependable, “set-and-forget” backup service that supports rapid recovery from user-driven data loss and enables snapshot-based investigation workflows—capabilities that are especially critical for legal-sector customers.

The Challenge: Independent Microsoft 365 Data Backup for Exchange Online, SharePoint, and OneDrive

Netprotocol supports approximately 100+ clients across multiple industries, with a strong concentration in the legal sector, where business continuity, data integrity, and audit readiness are essential.

As customers transitioned from on-premises Exchange to Microsoft 365—beginning with Exchange Online—Netprotocol encountered several common challenges:

Microsoft 365 improves availability but does not replace the need for independent, purpose-built data backup

Legal customers require clear, repeatable recovery and investigation processes

Support models vary, from fully managed services to customer-operated environments that require intuitive tools

Any backup solution must deploy quickly, scale across many tenants, and remain simple to operate over time

The Solution: Arcserve SaaS Backup for Microsoft 365 Data Protection

Netprotocol selected Arcserve SaaS Backup when first migrating customers to Microsoft 365 and has depended on the comprehensive backup solution for several years. With prior experience using Arcserve data resilience solutions, the decision centered on practical production requirements: rapid deployment, ease of use, and reliable recovery.

Arcserve SaaS Backup enabled Netprotocol to standardise Microsoft 365 protection across customers without increasing operational complexity.

What I liked about it [SaaS Backup] was how easy it was to set up. I can probably have it running in five or ten minutes. The user interface is very intuitive, and when we need to do restores, there’s a wide variety of options.

Andrew Buckley Technical Consultant, Netprotocol

Why Arcserve SaaS Backup Supports MSP Delivery: Rapid Setup and Microsoft 365 Coverage

Arcserve SaaS Backup aligns closely with how Netprotocol delivers services:

Rapid setup, typically completed in five to ten minutes

Intuitive interface with minimal learning curve

Straightforward handoff to customer IT teams, often requiring around one hour of enablement

Broad Microsoft 365 coverage across Exchange Online, SharePoint, and OneDrive

Because Microsoft 365 only retains data for 90-days or less, customers—especially those in the legal profession—need reliable, long term data recovery options. Arcserve SaaS Backup stores protected copies independently in Arcserve cloud data centers, with four copies of the backup data stored in two different data centers within the same region for data sovereignty and redundancy. Data is encrypted in transit and at rest, keeping this important data safe, rather than relying solely on in-platform retention mechanisms.

Even after significant time spent deleting content, restoration is effectively a couple of clicks to bring data back.

Andrew Buckley Technical Consultant, Netprotocol

Real-World Microsoft 365 Recovery and Investigation With Arcserve SaaS Backup Snapshots

Arcserve SaaS Backup has become a core operational solution tool for Netprotocol customers’ data recovery.

Fast Data Recovery From User-Driven Deletion

The most frequent recovery requests involve accidental or intentional data deletion. A common scenario occurs during employee departures, when mailbox content may be deleted before access is fully revoked.

“Even after significant time spent deleting content, restoration is effectively a couple of clicks to bring data back,” says Andrew Buckley, Technical Consultant at Netprotocol.

Snapshot-Based Investigation for Legal Workflows

Legal-sector customers often need to understand what has changed, and when. Netprotocol uses Arcserve SaaS Backup snapshots to review historical points in time across days or months when data appears to be missing.

While Microsoft 365 includes auditing capabilities, Arcserve data backup snapshots provide a faster, more direct way to assess the historical data state and guide next steps, particularly when time is critical.

Flexible Recovery Options

In addition to restoring data to its original location, Arcserve SaaS Backup enables secure downloads of protected data, supporting investigation workflows and alternative recovery scenarios when required.

Operational Outcomes: Reliable Microsoft 365 Protection With Minimal Overhead

Arcserve SaaS Backup supports the Netprotocol service delivery model by providing consistent data protection without adding operational burden.

Backup Cadence

Twice-Daily Microsoft 365 Backups and Consistent Restore Points

Backups typically run twice per day, and in some cases three times per day. Netprotocol reports that this cadence has proven sufficient, with no instances where recovery was prevented by backup gaps.

Data Residency

UK Microsoft 365 Requirements and Backup Copies in UK Data Centers

For legal customers, data residency is frequently discussed during onboarding. While Microsoft 365 tenant data often must remain in the UK, backup location requirements can vary. Arcserve SaaS Backup supports these expectations by maintaining multiple copies of data across UK data centers, aligning resilience with customer locality requirements.

Security Posture: Microsoft 365 Recovery Readiness for Phishing and Ransomware Events

Netprotocol regularly encounters modern threats such as phishing-driven attacks. While the team has not yet needed to perform a full Microsoft 365 ransomware restore, confidence comes from knowing recovery capability is already in place and consistently capturing usable restore points.

Recovery readiness is built in, without requiring special procedures.

Why Arcserve SaaS Backup Enables Scalable MSP Services for Microsoft 365

For Netprotocol, Arcserve SaaS Backup delivers the attributes required to standardize and scale a managed service:

Fast deployment across diverse customer environments

Minimal training requirements and low ongoing support overhead

Broad Microsoft 365 coverage that expands with customer adoption

Snapshot-driven recovery and investigation capabilities

Independent, resilient storage in Arcserve data centers

About Netprotocol

Netprotocol is a technically led, client-focused IT services provider founded over 25 years ago by two technical experts. The company supports approximately 100+ clients, with a strong presence in the legal sector, alongside work in areas such as education.

Netprotocol delivers a mix of fully managed services and third-line support, aligning tools and processes with customer operational and compliance requirements.

About Arcserve

Arcserve, the pioneer in unified data resilience, protects data from ransomware, cyberattacks, and disasters through simple, flexible, and affordable data protection solutions for small and mid-size organizations. Trusted by customers, channel partners, and managed service providers worldwide, Arcserve delivers AI-enabled cyber resilience for streamlined, cost-effective data management and recovery.

Next Steps: Strengthen Microsoft 365 Backup and Recovery with Arcserve SaaS Backup

Arcserve SaaS Backup helps IT teams and service providers protect Microsoft 365 data with a solution designed for fast deployment, straightforward operations, and reliable recovery.

Learn more about Arcserve SaaS Backup and how it strengthens Microsoft 365 resilience across Exchange Online, SharePoint, and OneDrive.

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