Integreon Delivers 99.95% Uptime and 10x Faster Recovery With Arcserve Replication and High Availability

Managed services leader transforms data resilience across Windows and SQL Server infrastructure, delivering measurable business continuity improvements within six months.

Company: Integreon
Type: Managed Service Provider (MSP)
Solution: Arcserve Replication and High Availability (RHA)

When Downtime Isn't an Option: How Managed Services Leaders Achieve Reliable Availability

When system downtime isn't an option, managed services providers need reliable data backup and high availability solutions. Integreon Managed Solutions faced a critical challenge: their growing Microsoft Windows and SQL Server infrastructure was becoming increasingly difficult to maintain, with manual data recovery processes creating unacceptable risks for their information-driven legal and business support services clients.

In the managed services sector, where client trust depends on unwavering reliability, even brief outages can damage reputation and disrupt operations. Integreon needed an automated, enterprise-grade solution that could deliver predictable recovery without adding complexity to their already stretched IT team.

The Data Resilience Challenge

As the Integreon IT environment grew in scale and complexity, maintaining continuous availability for critical systems became increasingly difficult. The centralized IT team—responsible for infrastructure management, application uptime, data protection, high availability, disaster recovery, and end-user support—faced mounting pressure for real-time availability of Microsoft Windows-based applications, maintain seamless data synchronization for file services, and protect Microsoft SQL Server databases against downtime and data loss.

The existing approach relied too heavily on manual recovery processes during system failures. This created risk. Manual intervention takes time, introduces the possibility of human error, and fails to scale as infrastructure grows.

Integreon needed a solution that would deliver automated failover, reliable high availability for SQL Server, and predictable recovery – all with minimal added overhead to an already stretched IT team.

How Does Data Backup and High Availability Drive Business Success for Integreon Managed Service Clients?

IT powers service delivery at Integreon – it's the engine that drives operations. Internal workflows, client engagements, and the organization's ability to deliver information-driven services depend on the availability of applications and data.

Downtime creates immediate operational problems. System failures disrupt client services, stall productivity, and threaten the reliability that clients expect from a managed services provider.

Senior management understood that any gap in system availability creates immediate operational impact and potential reputational damage in a sector where trust and reliability define success. The IT team proposed implementing Arcserve Replication and High Availability (RHA), a proven technology solution for continuously replicating data at the file system level of files/folders and applications, and full physical/virtual systems, with heartbeat-powered automatic failover to keep organizations operational. Leadership recognized Arcserve RHA as an effective way to improve business continuity and minimize downtime risks. The initiative had executive support because the business case was clear: protecting system availability protects the business.

Finding the Right Data Resilience Solution

The Integreon IT team evaluated solutions with specific technical requirements in mind. They needed support for Windows Standard OS, clusters, and virtual machines. They required real-time replication to minimize data loss, automated failover to reduce recovery time, and SQL Server high availability to protect critical databases.

Most importantly, they needed reliable recovery that was tested and validated before any actual failure occurred.

Arcserve RHA was selected for its targeted features, seamless integration with Windows and SQL Server environments, and dependable enterprise performance. The solution addressed Integreon requirements without requiring major infrastructure changes—a critical consideration for an IT team that needed to improve availability without disrupting production systems or adding significant operational complexity.

At Integreon, ensuring data availability and integrity is essential to our services. As our needs grew beyond traditional backup, Arcserve RHA provided real-time resilience, reliable recovery, and uniform performance across Windows systems, clusters, and SQL Server databases. Its continuous data sync and assured recovery have strengthened our operations and minimized recovery risks.

Sanjeev Jain Chief Information Officer, Integreon

Data Resilience Architecture With Arcserve

Arcserve RHA was integrated into the existing environment without requiring wholesale infrastructure changes.

The IT team applied the Assured Recovery feature in Arcserve UDP data resilience platform* to validate data recovery readiness with automated, scheduled full disaster recovery tests—without disrupting production systems—to test failover and recovery capabilities and see predictable results before relying on the solution in production.

RHA gives Integreon automated failover, continuous data synchronization, and reliable protection for SQL Server databases—managed through a solution designed for enterprise environments where downtime creates unacceptable business impact.

* Arcserve UDP is a prerequisite solution for Arcserve RHA environments

Arcserve RHA Delivers 99% Uptime at Integreon

Within just six months, Arcserve RHA delivered measurable improvements across both business operations and IT management:

99.9% uptime achieved across critical systems

10x reduction in system recovery time during incidents

60% fewer unplanned outages compared to previous infrastructure

RHA Business Impact

Critical applications now maintain consistent uptime and performance
Automated failover eliminates service interruptions
The organization has greater confidence in system and data resilience
RTO/RPO targets are met with confidence—no more guesswork

Faster recovery times mean incidents don't derail operations
Minimal operational intervention required to keep systems running
Stronger alignment between IT availability and business expectations
Technology now supports operations rather than constraining them

IT Management Benefits

File services maintain seamless, continuous data synchronization
SQL Server databases have reliable high availability protection Manual intervention during failures has been eliminated, freeing IT staff for strategic initiatives
Arcserve UDP Assured Recovery provides predictable, tested recovery that works when needed

Internal users experienced the impact directly: increased uptime, quicker recovery when issues do occur, and more reliable access to the applications and data they need to do their jobs. Service interruptions decreased. Daily operations became more streamlined.

Arcserve RHA is now a core component of the Integreon IT data resilience and business continuity strategy. The solution supports Windows systems, clustered workloads, virtual machines, file services, and SQL Server databases—creating an enterprise-grade availability framework that enables the business to deliver services reliably and grow confidently.

Transform MSP Business Continuity with Proven High Availability Solutions

Ready to achieve 99.9% uptime and eliminate costly downtime risks? Discover how Arcserve RHA protects critical Windows and SQL Server environments with automated failover and real-time replication.

Learn More About Arcserve RHA

At Integreon, we view operational excellence as the foundation of an innovative culture. Confidence in our resilient posture gives our team the peace of mind to think strategically, act thoughtfully, and make progress iteratively. Our automation-first resiliency architecture reduces human error and improves predictability — providing a solid platform on which to introduce agentic AI capabilities.

John Wei Chief Technology Officer, Integreon

About Integreon

Integreon Managed Solutions provides legal and business support services, relying on a robust enterprise Windows infrastructure—including clusters, virtual machines, file services, and SQL Server databases—to ensure system availability for both internal tasks and client services.

About Arcserve

Arcserve, the pioneer in unified data resilience, protects data from ransomware, cyberattacks, and disasters through simple, flexible, and affordable data protection solutions for small and mid-size organizations. Arcserve is trusted by customers, channel partners, and managed service providers around the globe. Arcserve delivers AI-enabled cyber resilience protection and world class customer support, so IT teams can have streamlined, cost-effective data management and recovery with low TCO.

About Arcserve Replication and High Availability

Arcserve Replication and High Availability (RHA) supports business continuity during unplanned disruptions by enabling real-time data replication and high availability for Windows and Linux systems on-premises, remotely, and in the cloud, by replicating data at the file system level for files, folders, applications, and full physical or virtual systems.

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