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The digital universe is fast and furious. One minute the show is running with fluidity. The next, an untimely outage might arise and have you one step from surefire disaster. Business continuity management (BCM) has become a chief priority for the growing number of organizations. Managers know that you can never be too diligent in creating a resilient business framework. We've rounded up some revealing statistics about how businesses plan and execute (or not) their backup and disaster recovery strategy.
Massive volumes of information exist in the digital realm. This info offers insights to help fuel individual research efforts, business planning, and purchasing decisions. Aggregated from a number of trusted sources, the statistics here provide a broad and reliable perspective on the importance of business continuity management.
Data Center Downtime: Cause and Effect:Despite greater awareness on the business continuity front, research suggests that the cost of data center downtime has increased significantly. Maximum costs in 2016 were estimated at $2.4 million, up 39 percent from the costs reported in 2013. Mean (average) costs increased by 36.6 percent between 2010 and 2013, then jumped up another 7.2 percent in 2016. UPS system failure continues to be the number one cause of unplanned data center outages, accounting for one-quarter of all such events. Cybercrime is the fastest growing cause of data center outages. Cybercrime rose from 2 percent of outages in 2010 to 18 percent in 2013 to 22 percent in the latest study.
Where Downtime Hits the HardestDowntime can cost an organization in a number of ways. The following statistics reveal exactly where businesses lost money and the average costs in those categories:
- Equipment - $8,865
- Recovery - $17,570
- IT Productivity - $56,789
- Lost Revenue - $197,500
- Business Disruption - $201,550
Types of Outages ComparedNot all outages are created equal. The statistics show different costs in dollars and time for both partial and complete outages across three studies.Partial DowntimeIn 2016, the average partial downtime was 64 minutes, with a mean average cost of $8,851 per minute of downtime on the data center. This translates into an increase of 12% compared to 2016.Total Unplanned OutageTotal outages are getting longer and more expensive, shows statistics. In 2016, the Emerson study shows a duration of 130 minutes for total unplanned outages, which is 9% more than in 2013. The costs also went up 5% to $946,788.
Statistics: Total Average Cost of DowntimeAnd wait, it gets worse! While companies spent a minimum cost of $926 per minute of unplanned outage, the maximum costs for a minute of downtime went up to a whopping $17,244. The total average costs for data center downtime rises now to $740,357, as the study shows. Source: Emerson Network Power
Business Statistics: Continuity Planning PrioritiesStatistics show that inadequate planning is a widely known vulnerability that plagues recovery initiatives for numerous organizations.
- Only 30 percent reported to having a fully documented disaster recovery strategy in place.
- 32.1 percent reported to having a plan that outlines the specific business critical applications and components that need to be recovered.
- 33 percent revealed that their disaster recovery plan proved inadequate when deployed in response to an outage.
- 15.4 percent didn't even consider a fully documented plan applicable to their situation.
Businesses Losses Explored
Whether it's damage to brand reputation or a direct hit to corporate finances, poor business continuity management can result in a catastrophic loss of data and productivity. Following an outage:
- 35 percent of organizations lost at least one mission-critical application – 11.7 percent for hours at a time.
- 24.3 percent lost multiple mission-critical applications.
- 18.8 percent lost most or all of their data center functions.
- 12.1 percent loss data that could not be recovered.
Damage in Dollars
It doesn't take a rocket scientist, wizard, or mathematician to know that you stand to lose more money every minute your business is down. Reported losses by organizations amid unplanned outages literally range from zero to millions of dollars.
- 36.7 percent suffered no financial loss
- 18.3 percent lost $1000 to $6000
- 10 percent loss $50,001 to $100,000
- 3.3 percent loss 100,001 to 500,000
- 2.1 percent loss more than $5 million
A disaster can do far more than hit an organization in the pockets. In some cases, the reported repercussions threatened hinder core operations and put business continuity in serious jeopardy.
- 25.9 percent of recovery efforts consumed staff time that impacted the business.
- 13.8 percent of recovery costs the company money that wasn't included in the budget.
- 9.6 of organizations suffered damage to their brand reputation.
- 9.2 of recovery efforts resulted in disruptions that had a major impact on revenue potential.
- 7.1 of organizations suffered permanent losses.
BCM Methodologies Compared
As an observer, it is very interesting to see the different approaches companies reportedly take to business continuity management.
- 42.9 percent of organizations report to use a remote disaster recovery site that mirrors most of their primary site.
- 20.4 percent of organizations use a secondary site that is not similar to the their primary disaster recovery site.
- 29.2 percent of organizations rely on a software-based disaster recovery solution.
- 26.3 percent of organizations rely on a hardware-based solution for disaster recovery (replication)
- 15 percent use the cloud for some or all of their disaster recovery environment
- 10.8 percent trust an MSP or hosted solution to support their disaster recovery needs.
Poor Business Continuity Planning is ContagiousCountless statistics show that poor business planning is the main source of the issues organizations experience with data recovery.
- 53 percent reported to not backing up their data on a daily basis.
- 32 percent of IT administrators cited that backing up every day is not an efficient use of their time.
- 23 percent of IT administrators felt that conducting frequent backups was either unnecessary, or unwarranted based on the amount of data in their possession.
- In contrast, 10 percent of IT administrators cited having too much data as the main reason they don't backup on a daily basis.
- 75 percent of organizations claimed that daily backups threaten workplace productivity.
- 32 percent of IT administrators admitted that their organizations do not test their backup systems on a regular basis.
- By industry, the healthcare field is considered to be among the most negligent as an alarming 66 percent of respondents report to not testing their backup systems to gauge effectiveness.
The Need For Better Backup Processes
Responses from IT experts suggest that existing backup processes could use improvements.
- Backing up all important files and applications takes businesses an average one hour. Ironically, time is the aspect that can stand to be improved as roughly 50 percent of organizations would prefer their existing backup solutions to be faster or more efficient.
- 14 percent want their backup solutions to be more affordable.
- 6 percent want a more secure backup solution.
- Another 6 percent want their backup solution to be managed by a third-party provider.
Business Continuity Success
Maturity is one metric Gartner uses to measure the success rates of business continuity management programs.
- 39 percent of organizations that developed their own comprehensive BCM framework (Level 5) recovered all mission-critical business processes according to predefined RTOs and RPOs, or while only experiencing minor problems.
- 12 percent of Level 5 organizations experienced significant problems in recovering one or more mission-critical business applications.
- In contrast, only 13 percent of organizations with no BCM framework in place (Level 1) were able to recover all mission-critical processes according to predefined recovery objectives.
- 15 percent of Level 1 organizations experienced significant problems in recovering one or more mission-critical business applications.
- Overall, business continuity management programs improve disaster recovery rates by as much as 17 percent.
- By 2019, Gartner predicts that 35 percent of organizations with BCM programs that lack maturity will endure major problems recovering one or more mission critical business processes. This is a 17 percent increase compared to 2015.
The Business of Business Continuity
A concentrated focus on business continuity has led to the creation of a burgeoning industry, show statistics from Gartner. In fact, the market for business continuity and disaster recovery solutions is projected to reach $61.7 billion by 2017.
Apparently business continuity is a perfect match for the “as-a-Service” trend. By 2020, the Disaster Recovery as a Service (DraaS) market is expected to reach $11.92 billion, a 52.9 CAGR increase from the $1.42 recorded in 2015.
Source: Markets and Markets
In 2015, 52 percent of business leaders revealed that their companies planned to allocate more resources to business continuity and disaster recovery solutions.
Source: Continuity Centers
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