ShadowProtect Technical Information

Protect your Windows, Linux, or mixed IT environment with ShadowProtect.

ShadowProtect Quickly and Efficiently Creates Sector-Level Backup Images of Windows or Linux Systems

These backup images include the operating system, applications, services, configuration settings, and data volumes.

  • For Linux systems, an Arcserve-built snapshot driver ensures you swiftly get a solid backup every time.
  • For Windows systems, we leverage Microsoft Volume Shadow Copy Service (VSS) to ensure solid backups, and our proprietary snapshot driver Volume Snapshot Manager™ (VSM) makes sure those backups happen fast.

The award-winning ShadowProtect® gives you the ability to schedule backups to occur at regular intervals. Run the exact type of backup you want and do so on the days and at the times you want.

Once You Have Backup Images, You Have Multiple Fast Recovery Options

Depending on the scope of the disaster you’re facing, you can:

  • Rapidly access missing files and folders by mounting and browsing a backup image
  • Restore a Windows or Linux system to the same or different hardware or virtual environment in minutes
  • Use the included VirtualBoot™ technology to:
  1. Boot a backup image as a virtual machine (VM) for a quick, temporary fix
  2. Boot a protected Windows system as a guest VM on a Hyper-V host when using Windows 10 Enterprise, Windows 10 Pro, Windows Server 2019, Windows Server 2016, and Windows Server 2012 R2
  3. Boot a protected Windows or Linux system to an ESXi host in a VMware vSphere cluster
  4. Opt to migrate the protected Windows or Linux system to the ESXi host in a VMware vSphere cluster as a permanent recovery solution



ShadowProtect licenses are available for:

  • Windows physical servers and small-business servers
  • Linux physical servers
  • Windows VMs
  • Linux VMs
  • Windows desktops and laptops


Licensing options

Arcserve provides the following licensing options:

  1. Annual subscription licensing
    • Choose a 1-year or 2-year subscription. Maintenance is included for the duration of the subscription.
    • For physical machines, we offer subscriptions on a per-system basis.
    • For VMs, we offer subscriptions on a per-socket or per-system basis.
  2. Per-socket perpetual licensing for VMs. Choose from:
    • Standard Socket Edition for organizations with more than 6 sockets in their environment
    • Essentials Socket Edition for organizations with 6 sockets or fewer in their environment
  3. Per-system perpetual licensing for virtual and physical machines  
    • You can buy a single license for a single system or buy bundles of licenses with volume discounting to protect several systems at once. The first year of maintenance is included.
  4. Per-system MSP subscription licensing for virtual and physical machines.
    • MSPs providing protection for their clients can provide monthly subscriptions that auto-renew. The monthly fee includes MSP Portal access and maintenance.

Technical Specifications

Version support

Hypervisor support

  • Citrix XenServer (check known issues)

  • Linux KVM

  • Microsoft Hyper-V

  • Microsoft Virtual PC

  • Microsoft Virtual Server

  • Oracle VirtualBox

  • ProxMox

  • Qemu

  • Red Hat Enterprise Virtualization (RHEV)

  • Stratos everRun

  • VMware ESX/ESXi (including the free version of ESXi)

  • VMware Workstation

Socket licensing support

Socket licensing is available on:

  • VMware ESXi 5.5 or later with vCenter
  • Microsoft Hyper-V 2008 R2 and 2012 R2


NOTE: Socket licensing requires the installation of the Arcserve Socket Licensing Service on a designated VM (Windows or Linux) in a given host environment. That VM requires Internet access.

System requirements

Requirements and limitations for