Salesforce Application Data Protection and the Shared Responsibility Model: What You Need to Know


These recent statistics caught our eye: In 2022, there were about 17,000 software-as-a-service applications (SaaS) companies in the U.S. Together, these companies have around 59 billion customers worldwide. The benefits of SaaS are clear, so it’s no wonder that Fortune forecasts that the SaaS market will grow from $130 billion in 2021 to about $717 billion in 2028—a 27.5 percent CAGR.

One SaaS company that stands out as a perennial market leader is Salesforce, with IDC ranking it as the number one CRM application based on its 2021 worldwide revenue market share data. Salesforce says that 150,000 customers use its platform. While Salesforce is fully capable and equipped to handle disaster recovery (DR) scenarios like a major data center failure that makes the application inaccessible, data stored within Salesforce isn’t Salesforce’s responsibility under what’s known as the shared responsibility model.

Just take a quick look at the Salesforce web page on the subject. You’ll see that the “customers” responsibilities list is much longer than the Salesforce list. And much of that list applies to data protection, security, attack and fraud detection and prevention, and incident response.

Salesforce Data Is a Target

Because your Salesforce data is a priceless asset, any loss or interruption in access to that data due to corruption, errors, ransomware attacks, or other issues is costly. Ransomware is especially dangerous because cyber criminals know that Salesforce holds critical data that can paralyze your company and make you think seriously about paying the ransom (which you never should). But even bulk data updates or massive migrations can introduce significant errors or cause data corruption.

Salesforce data storage has two primary categories: file storage and data storage. Both need to be protected. But that can be challenging for outdated data protection solutions.

Massive Amounts of Data Increase Complexity

Salesforce deployments can become quite complex, with massive data inflows and outflows that include multi-interface connects. That complexity can make it incredibly difficult to recover your entire system if you fall victim to a ransomware attack. And suddenly, your business comes to a screeching halt.

Even if the issue is caused by human error or a natural disaster, getting your data back under the shared responsibility model is your problem. That makes a case for a reliable, resilient, highly available data protection solution that ensures your business never misses a beat because its Salesforce data isn’t accessible.

Whether you’re responsible for operations or specific business systems, it’s time to take a closer look at a solution that delivers SaaS DR planning, business continuity, and backup and disaster recovery you can count on with confidence. Whether your company is big or small, that solution is Arcserve SaaS Backup.

Subscription Pricing Delivers Lowest TCO

Arcserve SaaS backup is offered as a simple per-seat subscription-based license that includes unlimited data storage within a hot tier for fast data access. The solution also delivers unlimited retention of backups with no charges for data traffic like ingress, egress, and transactions.  That can drastically reduce storage costs, management overhead, and other operational expenses.

Highly Available Backups Ensure Recovery

When you choose Arcserve SaaS backup for your Salesforce data—or all your SaaS data, for that matter—you can count on high availability because four backup copies of your data are stored in two separate data centers within the same region. You can recover quickly if your primary data storage is held for ransom, corrupted, or otherwise unavailable.

Secure By Design

Arcserve SaaS Backup was built from the ground up to keep your data safe and secure. It features immutable backups, with your data also encrypted at rest and in transit. The solution includes a 30-day delete-retention capability that lets you restore your data if you fall victim to a ransomware attack or data is accidentally deleted. And it supports multifactor authentication (MFA), adding another layer of data security.

Complete Salesforce Data Protection Coverage

With Arcserve SaaS, you can protect any standard or custom object your Salesforce API can access, including files, attachments, and object metadata. Quickly recover accounts, campaigns, campaign members, cases, contacts, events, lead notes, opportunities, tasks—even custom fields that have been added to these objects. And all workflow customizations are also restored on recovery.

Universal Restore and Ultra-Fast Search

Arcserve SaaS Backup’s universal restore view gives you a complete picture of your backup sets. You can easily search across all your historical data sets and quickly restore data that may have been deleted recently or years ago. The solution also features ultra-fast search that lets you quickly locate, securely preview, and restore your data. The secure preview feature is handy as it allows you easily identify the data you want to restore, so you don’t waste time iterating till you find the right file.

Why Choose Arcserve SaaS Backup?

With comprehensive coverage of your data and metadata combined with critical SaaS data protection capabilities, Arcserve SaaS Backup offers you a cost-effective solution you can count on for protecting your precious Salesforce data. And it takes under five minutes for initial setup, with automatic updates that don’t interrupt active jobs.

To learn more about Arcserve Salesforce data protection, choose an expert Arcserve technology partner, or request a free demo.

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