IT teams have many important jobs, and one of those is drafting a data security strategy for their business. And, since no plan is perfect, a key part of this strategy is devising a plan of action in case a hacker infiltrates the security measures in place. Here are a few steps you may consider employing if your company’s data is breached:You may consider going above and beyond your legal obligations and consider what you can do for your clients that’ll show them your commitment to their security. Let’s say that credit card information is stolen. Offer to pay for credit monitoring if you can. Maintaining your reputation as a business can be as important to your future success as solving the problem quickly and effectively.Even though it’s important you take action quickly, crafting a well-thought-out response to customer inquiries is imperative and can save you time and money in the end. Be sure to reach out only to those affected directly by the breach. Informing your whole email list may cause clients to become more worried than necessary and over exaggerate the extent of your breach. That said, be honest with your clients. Tell them the full extent of the damage, and also what they can do to protect their identity and accounts. Saying “sorry” won’t cut it. Explaining the details of exactly what happened is crucial to continue a trustworthy relationship with your customer base.
Determine What Was Stolen
Review Legal Regulations
Perform a Postmortem & Take Action
Inform Your Customers
ConclusionIn today’s online climate, cyberattacks and data breaches are unavoidable. Even the largest and most successful companies get hacked at some point. Having reliable backups you can use to restore data will help to minimize downtime for your business, and prove to your clients that you take their privacy seriously. StorageCraft offers a variety of products and solutions to help you lock down your data in case of a breach. Contact us today for more information or request a free demo.
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