Organizations increasingly rely on Atlassian Jira and Confluence Cloud for mission-critical project management and knowledge sharing. With hundreds of thousands of customers across the globe, these platforms have become the backbone of development workflows and organizational knowledge for businesses of all sizes.
Yet this critical data faces significant risks. According to recent findings, 87% of IT professionals reported experiencing SaaS data loss in 20241. For Jira specifically, reported incidents increased by 44% year-on-year. These incidents caused an accumulated 2,131 hours of downtime—equivalent to nearly 13 full weeks of lost productivity and potentially permanent data loss2.
Many organizations operate under the misconception that their SaaS providers fully protect their data. The reality reveals you own Atlassian data protection:
| Jira Cloud Data Backup | Confluence Cloud Data Backup |
|---|---|
No built-in "undo" feature for deleted issues Immediate and permanent loss of all issue data, including attachments and comments Bulk changes cannot be rolled back once committed |
Only admins can restore from trash Pages remain recoverable for just 30 days; spaces for 60 days Attachments are permanently deleted immediately—with no trash or recovery options Backups larger than 60GB require Atlassian support assistance Atlassian-stored backups expire after just 14 days |
These limitations create substantial business risk, especially considering that Jira and Confluence often serve as the single source of truth for development of lifecycles and organizational knowledge.
Arcserve SaaS Backup now extends its proven cloud-to-cloud backup capabilities to include Atlassian Jira and Confluence Cloud. This addition provides organizations with a unified approach to protecting critical SaaS application data from a single, intuitive interface.
Arcserve SaaS Backup delivers comprehensive protection for your Jira Cloud environment, including:
For Confluence Cloud users, Arcserve SaaS Backup provides equally robust protection:
Arcserve SaaS Backup for Jira and Confluence addresses critical protection scenarios that organizations face daily:
When a team member accidentally deletes an issue containing months of development history or a Confluence page with critical documentation, Arcserve SaaS Backup enables quick, granular data recovery—even after the built-in retention periods expire.
With ransomware targeting SaaS applications more frequently, Arcserve provides an immutable backup copy of your Jira and Confluence data, so you can recover without paying ransom demands.
When Atlassian services experience downtime, your backup data remains accessible through Arcserve SaaS Backup and its independent cloud infrastructure, allowing you to reference critical information even when the primary service is unavailable.
Meet regulatory requirements with ease through comprehensive backup coverage, customizable retention policies, and detailed reporting capabilities that document your data protection efforts.
For current Arcserve SaaS Backup customers, adding Jira and Confluence Cloud protection requires minimal configuration. The familiar interface and consistent workflow make it easy to extend your existing protection strategy to these critical platforms.
For organizations new to Arcserve, SaaS Backup provides a unified solution for protecting critical cloud applications—from Microsoft 365, Entra ID, and Google Workspace to Salesforce, Zendesk, and now Atlassian Jira Cloud and Confluence Cloud—all from a single, intuitive interface.
Don't risk permanent data loss in your critical Jira and Confluence environments. Arcserve SaaS Backup delivers comprehensive protection, instant recovery capabilities, and operational simplicity organizations need to ensure business continuity and compliance.
Safeguard your Jira and Confluence Cloud data today and activate continuous, independent backup with Arcserve SaaS Backup.
1. The Hacker News, 2025 State of SaaS Backup and Recovery Report
2. Security Brief, DevOps platforms see surge in outages & downtime in 2024 Report