MSPs are not waiting to expand data resilience services—they are already doing it. As ransomware risks increase and customer data footprints keep growing, many managed service providers are building on trusted Arcserve solutions to protect more workloads, strengthen recovery outcomes, as well as create new monthly service opportunities and new revenue streams.
Arcserve investments in product, people, enablement, and marketing are designed to help MSPs move faster—turning growing demand for data resilience into practical, usable opportunities for customers today.
At upcoming MSP industry events, Arcserve MSP technical and account teams will be showcasing the latest data resilience product releases, new pricing, expanded training resources, and additional market-through resources.
Many MSPs continue to be very successful in managing scalable, reliable data protection services with the trademark Arcserve ShadowProtect platform. As ransomware attacks increase and customer data footprints grow, Arcserve also provides two additional opportunities for MSPs to protect even more customer data and increase monthly billing with new and existing customers.
Arcserve Cloud Cyber Resilient Storage enables MSPs to expand ransomware resilience by adding immutable protection to existing backup environments. The service supports secure, offsite storage designed to preserve backup data integrity during ransomware incidents.
For MSP businesses, Cloud Cyber Resilient Storage extends recovery capabilities across managed workloads while maintaining existing service models. This expanded coverage supports stronger recovery planning and reinforces confidence in cyber‑resilience services delivered to customers.
Arcserve MSPs are successfully offering Cloud Cyber Resilient Storage across diverse customer types. Whether a manufacturer protecting production logs and schemas to a high-end retailer protecting their customer list and inventory, many MSP tenants are reassured to know multiple immutable copies of their data are kept in secure cloud storage, ready to recovery when the inevitable happens.
Arcserve SaaS Backup supports MSPs in strengthening Microsoft 365 recovery by protecting SaaS application data and identity services as part of a unified recovery approach. The service integrates into existing operations without requiring significant process changes.
New Entra ID protection pricing gives MSPs a clearer opportunity to make identity recovery part of standard SaaS protection. That matters because Entra ID is the control plane for Microsoft 365 access, security policies, users, groups, roles, and permissions—making it essential to restore quickly when misconfiguration, deletion, or attack disrupts customer access.
MSPs can also extend SaaS Backup services beyond Microsoft 365 with protection for business-critical platforms such as Microsoft Dynamics 365, Salesforce, and Google Workspace. These environments hold customer, sales, collaboration, and operational data that organizations rely on every day, giving MSPs a practical way to broaden coverage, increase service value, and help customers close recovery gaps across more of their SaaS stack.
Some improvements are less visible but still meaningful in day‑to‑day operations:
An expanded 14‑day self-service trial process helps MSPs introduce more customers to the platform with fewer administrative barriers
Subscription alignment reflects how MSPs commonly deliver services today
The intent is progress, not perfection—removing friction points that can slow down sales or onboarding.
Enablement remains a key investment area.
Active Arcserve MSPs have free access to:
Technical and sales training
Certifications that support both customer conversations and internal skill development
In response to MSP industry growth, Arcserve created a structured MSP Learning Journey with multi‑part technical enablement tracks:
Arcserve ShadowProtect: Learn core functionalities of ShadowProtect for comprehensive data protection and disaster recovery. Build essential skills for effective backup operations across client environments.
Arcserve ImageManager: Advance ShadowProtect knowledge with backup file verification, consolidation, and replication capabilities in Arcserve ImageManager. Learn critical integration with Arcserve Cloud Cyber Resilient Storage for complete protection.
Arcserve ShadowControl: Develop expertise in centralized monitoring and management across client endpoints. Efficiently oversee multiple environments from a single dashboard.
Recovery Environments: Complete your learning path proficiency with expertise in system restoration tools across various data loss scenarios. Transform technical knowledge into practical recovery capabilities.
After completing all stages, MSP technical learners can qualify for the Expert Engineer – ShadowProtect Certification, an instructor-led program that solidifies your expertise in the data resilience solution ecosystem.
For many MSPs, these Arcserve resources help reduce support escalation, shorten onboarding timelines, and improve confidence during recovery‑focused discussions.
Ongoing skills development is a challenge for many MSP teams, particularly as ransomware threats increase, data environments become more complex, and experienced technical resources remain in short supply. At the same time, maintaining current expertise is essential for delivering reliable services and supporting customer confidence.
That’s why Arcserve Academy introduced the ShadowProtect Learning Journey to help MSPs build relevant skills at a manageable pace. This structured path focuses on practical knowledge that can be applied directly in customer environments, without requiring extended time away from day‑to‑day operations.
With this Learning Journey, MSP teams can deepen their understanding of core data resilience and recovery technologies while progressing in a way that fits existing workloads, with self-paced bite-sized courses. The result is stronger technical capability that supports both individual development and broader business growth.
Arcserve provides MSPs with two complementary methods of expert support designed to improve service continuity and reduce operational risk. These options address both immediate technical needs and longer‑term service expansion.
24×7 technical support is available through chatbot, phone, or email, enabling MSP teams to access assistance during critical situations and routine operations. This always‑available support helps maintain service responsiveness across customer environments.
Additionally, Arcserve provides access to experienced, MSP‑focused sales engineers who understand partner business models and deployment considerations.
Their role includes:
Supporting evaluations and early deployments
Assisting with identifying practical expansion opportunities
Reducing implementation risk for new services
This support is designed to complement MSP teams and existing workflows.
Arcserve recognizes that MSP business is changing and actively incorporates partner feedback into reinvestment priorities and execution. Arcserve reinvestment efforts focus on:
Supporting MSPs who continue to build their businesses with Arcserve
Making it easier to protect more data and recover more efficiently
Improving partner experience over time
For MSPs, the opportunity is to build on what is already working, expand coverage thoughtfully, and work with a vendor that is actively investing in the partnership.
Learn more by connecting with Arcserve at upcoming MSP industry events, including ASCII Edge in the Chicago area and San Antonio, and MSP Summit Orlando.
These events give MSPs a chance to exchange insights with peers, see the latest ShadowProtect and Cloud Cyber Resilient Storage demos, learn about new pricing, and meet with Arcserve teams focused on helping partners expand data resilience services.
Complimentary and heavily discounted passes are available with code ARCSERVE.