EVP, Customer Experience
Jay Kleffman


Jay serves as Executive Vice President of Customer Experience, where he is responsible for maximizing customer satisfaction.

With over 20 years managing successful teams within the technology industry, Jay has partnered with sales organizations in companies ranging from startups to large, multi-billion corporations.

Most recently, Jay led the global retention organization for Brocade, where he increased operational efficiency and reduced margin of error within the contract renewals and order processing organizations. Further, he was responsible for increasing the contract renewal rate from the low 60% range to over 85% in just over four years.

Previously, Jay headed support, technical sales, and sales teams at Stellent (acquired by Oracle Corporation), as well as consulting teams for Ironworks Consulting.

Jay holds a Bachelor of Science degree in Computer Science from St. Cloud State University and a Masters of Business Administration with a focus on Finance from Argosy University.

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