Welcome to the MSP Zone

The CA ARCserve Managed Service Provider Licensing Program enables service providers to license the CA ARCserve Family of Products on a monthly basis to provide services to their clients whether it’s on or off-premise data protection or protecting datacenters that are used for hosted services.


Contact Us Resources

CA ARCserve MSP Program
      Overview (590 KB PDF)

Success Stories

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CA ARCserve Managed Service Provider Licensing Program

The CA ARCserve Managed Service Provider Program makes adding new high margin, recurring revenue services, quick and easy.

MSP’s can provide data protection solutions; On-Premise, Off-Premise, Hybrid, Public and Private Cloud. MSPs can provide highly profitable backup and disaster recovery service offerings that can address the most demanding customer SLA requirements.

The ever changing world of storage has opened the door for many revenue generating services that solution
providers can offer:

  • CA ARCserve® Backup - for your datacenter, tape or disc archiving.
  • CA ARCserve® D2D - for fast and efficient local and offsite disc based backup and disaster recovery.
  • CA ARCserve® Replication and High Availability - data replication and high availability for the most
    demanding SLA’s and business continuity.







Contact Us Resources

CA ARCserve Managed
      Service Provider Licensed
      Programs and Usage
      Parameters (270 KB PDF)
CA ARCserve MSP License
      Key-Code Request Form

Success Stories

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Benefits and Features of the CA ARCserve MSP Program

No minimum order requirements

     CA ARCserve® Backup - for your datacenter, tape or disc archiving.
     CA ARCserve® D2D - for fast and efficient local and offsite disc based backup
       and disaster recovery.
     CA ARCserve® Replication and High Availability - data replication and high
       availability for the most demanding SLA’s and business continuity.

Once your enrollment to the program has been accepted the agreements will be countersigned by CA and a copy will be returned to you for your records. You will then receive a welcome email with all the relevant information regarding NFR software requests, downloading media, requesting full key-codes and support ID, etc. Full program documentation can be seen via the links on the right side of this page, however, if you require further information please call a member of the ARCserve Team on 1-800-TEAM VAR.

*As a MSP, when you buy CA ARCserve® D2D it includes CA ARCserve® Replication basic functionality at no additional charge for the express purpose of replicating full CA ARCserve D2D recovery points to an offsite location.

Requirements:
An executed CA ARCserve MSP agreement.
At least one engineer must attend a free-of-charge implementation training course for the CA ARCserve® product suite.
Partner must complete CA Technologies simple monthly usage report, due no later than the 7th of each month.


Contact Us Apply Now Resources

Remote Data Protection
      Tool Kit
Full System High Availability
      Tool Kit
Managed Service Offering
      Templates
CA ARCserve® Central
      Virtual Standby (390 KB PDF)
CA ARCserve® D2D r16
      Product Brief (500 KB PDF)
CA ARCserve®
      High Availability r16
      Product Brief (550 KB PDF)
CA ARCserve®
      Replication r16 Product Brief
      (635 KB PDF)

CA ARCserve Data Management - Solution Chooser

Identifying the right managed service to offer your customers is critical to theirs and your long term success. As you assess your customers data protection requirements, by using the following decision tree you can ensure that the managed service that is selected will meet their Recovery Point (RPO) and Recovery Time (RTO) Objectives.

Please download the recommended solution toolkit from the Resources box at the right which includes the solutions, sales, technical presentations, solution architecture, and implementation information.

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Enablement for Remote
      Backup / Availability Services
Resources

CA ARCserve MSP Program
      Remote Data Protection
      Service (1 MB PDF)
Helping MSPs Build
      Business Continuity &
      Disaster Recovery Services
      (545 KB PDF)
CA ARCserve® D2D and
      CA ARCserve® Replication
      MSP Partner Pocket Guide
      (555 KB PDF)

Remote Data Protection/System Availability as a Service

Many IT organizations, especially small businesses, don’t have the time, resources or knowledge to build a viable Business Continuity (BC) or Disaster Recovery (DR) strategy and plan, nor do they even have a remote facility to use. What they do know is that any business disruption for an extended period of time, or significant loss of data will be catastrophic to the health of their business.

So today, IT organizations are turning to Service Providers for offsite data protection and system availability of business-critical systems, applications and data. Businesses look to leverage these services as an extension of their own IT infrastructure and appreciate the ability to convert Capital Expenses (CAPEX) to Operational Expenses (OPEX). While this offers Service Providers with great opportunity, they need a robust set of tools to meet the varying and demanding requirements of their clients. Service Providers usually build BC/DR services on virtualized system platforms in order to scale as their services and client-base grow. And considering services are typically sold on a monthly SaaS-based model, Service Providers will benefit from a cost structure that matches the way they do business (i.e. payment for what is used only once it’s used). This way, there are fewer up-front expenses that would affect both time to profit and cash flow. CA Technologies is a leader in the data protection market and has tens of thousands of worldwide customers as well as a growing Service Provider ecosystem already using CA ARCserve® software products in their data centers.

With CA’s ARCserve® Managed Service Provider Program, a Hosting Service Provider benefits from a licensing model whereby software is billed on an “as-used” basis. This utility based licensing model enables the Service Provider to optimize their costs in line with their services as they are needed.

If you deliver a remote data protection or system availability as a service solution then you will either have your own datacentre or you will provision from a 3rd party datacentre. Either way you may consider using the ARCserve MSP Program to protect your back-end systems. Find out more.

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Enablement for On-Premise
      Managed Services
Resources

Onsite Managed Services
      (Outsourcing) (430 KB PDF)
Helping MSPs Build
      On-Premise Service
      (600 KB PDF)
CA ARCserve Solutions

On-Premise Services

Today, many IT organizations just don’t have the time, resources, budget or knowledge to address demanding data protection and disaster recovery needs. Plus, they are concerned about security, availability and performance when considering an email, database, or application hosting service. As a result many companies find outsourcing all or part of their IT responsibilities to service providers an attractive alternative to a hosting service. System and data protection and recovery is a common on-site service offering today and allows IT staff to focus on projects and technologies that help grow the business while converting their IT expenditures from CAPEX to OPEX.

CA Technologies is a leader in the data protection market and has tens of thousands of customers worldwide already using CA ARCserve® software products in their data centers and remote offices. With the explosive growth and opportunity in the managed services space, it makes sense for any Partner looking to build or grow a system and data protection services business to leverage this comprehensive, yet flexible and easy to use solution.

With CA’s ARCserve® Managed Service Provider Program, an Outsourcer benefits from a licensing model whereby software is billed on an “as-used” basis. This utility based licensing model enables the service provider to optimize their costs in line with the services as they are needed.

As the cost of bandwidth continues to reduce and amount of data that can be transferred for a lower cost increases then anyone that is currently delivering on-premise managed services will be able to expand the service to offer an off-premise element – you can continue to use the CA technology via the MSP Program. Find out more.

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Enablement for Data
      Center Services
Resources

Service Provider Data Center
      Protection (455 KB PDF)
Helping MSPs Protect Data
      Center Resources
      (840 KB PDF)
Protecting a Virtual Server
      Data Center

Data Center Services

Due to shrinking IT staffing and budgets, many IT organizations are turning to Service Providers for hosting of business-critical systems and applications (i.e., web hosting, email hosting, and database hosting) as well as providing a secure remote facility for offsite data protection and disaster recovery. Businesses look to leverage these services as an extension of their own IT infrastructure and appreciate the ability to convert Capital Expenses (CAPEX) to Operational Expenses (OPEX).

However, when a company elects to use a Service Providers’ services instead of housing a server internally, the onus for the protection and availability of those services fall firmly on the Service Provider’s head. A Service Provider may commit to certain availability SLA’s that invoke penalties if not met and, as such, the servers in the data center will warrant varying degrees of protection. To this end you will find that Service Providers need a robust set of tools in order to comply with these varying requirements. Hosted systems are usually virtualized in order to benefit from economies of scale and any data protection or availability solutions will thus need to scale as the services grow. And finally, considering services are typically sold on a monthly SaaS-based model any up-front expenses for a Service Provider will affect both their time to profit and cash flow. Service Providers will therefore benefit from any costs that match the way they do business (i.e. payment for what is used only once it’s used).

CA Technologies is a leader in the data protection market and has tens of thousands of worldwide clients as well as a growing Service Provider (xSP) ecosystem already using CA ARCserve® software products in their data centers.

With CA’s ARCserve® Managed Service Provider Program, a Hosting Service Provider benefits from a licensing model whereby software is billed on an “as-used” basis. This utility-based licensing model enables the Service Provider to optimize their costs in line with the services as they are needed.

If you are delivering a hosted service then it would be easy to add a data protection service to the portfolio. By doing this it’s possible to increase cost efficiencies of owning a datacentre. See examples of services that you could add.


ARCserve Customer Support Learn more about...

Use Cases for Remote
      Backup / Availability Services
Resources

Remote Data Protection
      Tool Kit
Full System High Availability
      Tool Kit
Managed Service Offering
      Templates
MSP Guide to Backup and
      Recovery Technologies
      (4.5 MB PDF)
Leveraging Service Providers
      for System and Data
      Protection - White Paper
      (80 KB PDF)
Tips for Building BC/DR
      Services - White Paper
      (370 KB PDF)

Information on Setting up the Systems for Services

Remote Data Protection – For many smaller and medium sized organizations, data protection can be a real challenge from a cost and management perspective. Learn how you can design a service offering that leverages CA ARCserve® D2D and CA ARCserve® Replication, providing a Hybrid Data Protection approach, protecting data on and off premise, with granular file and application level recovery. Learn More.

Full System High Availability - Reliability and uptime are of paramount importance to any company. Downtime can costs a company about $24,000 for each day of downtime in lost sales, opportunities and productivity. By placing mission-critical equipment in a remote data center your business and infrastructure will be protected. Find out how you can use this colocation service offering that leverages CA ARCserve® Replication and High Availability to protect your customers business and enable their employees to work remotely in the event of an outage at your location. Learn More.

Managed Services Templates - For opportunities where a pre-packaged offering may not match a customer’s requirements due to operating system types or custom applications CA provides the following Managed Service Offering Templates. The Managed Service Offering templates provide you with the tools and best practice methods to help you create a service offering which leverages the CA ARCserve Family of Products. Learn More.








ARCserve Customer Support Learn more about...

Use Cases for On-Premise
      Managed Services
Resources

Technical Videos MSP Guide to Backup and
      Recovery Technologies
      (4.5 MB PDF)
Leveraging Service Providers
      for System and Data
      Protection - White Paper
      (80 KB PDF)
Tips for Building BC/DR
      Services - White Paper
      (370 KB PDF)
CA ARCserve Central
      Virtual Standby (390 KB PDF)

On-Premise Services

MSP’s can also offer on-premise managed services, managing backup and recovery is a core element of most MSP offerings and ARCserve has long been a leader in the market. Integration of MSP monitoring tools with CA ARCserve® Central Applications allows MSPs the ability to perform real-time monitoring of file system snapshots and restores, receive alert notifications of system snapshot or restore failures, and provide continuous monitoring of file system level read and write failures.

CA ARCserve® Central Virtual Standby - Provides a quick and easy way to achieve fast system, application and data recovery for both physical and virtual servers. This solution converts periodic CA ARCserve® D2D backup recovery points to VMware or Microsoft Hyper-V virtual hard drive format and automatically registers with the hypervisor. You can also configure this solution to monitor the servers being protected. If they drop from the network, the virtual machines are created from the latest CA ARCserve D2D recovery point and they can be automatically or manually started.
Learn more.








ARCserve Customer Support Learn more about...

Use Cases for Data
      Center Services
Resources

Protecting Virtual Servers with
      CA ARCserve Solution Brief
      (1.5 MB PDF)
Leveraging Service Providers
      for System and Data
      Protection - White Paper
      (80 KB PDF)
Protecting Virtual Servers with
      CA ARCserve Technical
      White Paper (1.5 MB PDF)
CA ARCserve Central
      Virtual Standby (390 KB PDF)
CA ARCserve Central
      Host-Based VM Backup
      (390 KB PDF)

Protecting a Back-end Datacenter

If you run a Datacenter or use a 3rd party one to deliver services then you are most likely using virtualization to benefit from economies of scale. Services like Hosted email, database, web or any application will still need protection to maintain SLA’s and also in some cases compliance. Offering the ability to recover a testing system from a PaaS contract could be worth it’s weight in gold to a user. With CA ARCserve® Central Applications virtualize with confidence providing a service that provides Backup, Recovery and Availability of your virtual environments.

CA ARCserve® Central Virtual Standby - Provides a quick and easy way to achieve fast system, application and data recovery for both physical and virtual servers. This solution converts periodic CA ARCserve® D2D backup recovery points to VMware or Microsoft Hyper-V virtual hard drive format and automatically registers with the hypervisor. You can also configure this solution to monitor the servers being protected. If they drop from the network, the virtual machines are created from the latest CA ARCserve D2D recovery point and they can be automatically or manually started.
Learn more.

CA ARCserve® Central Host-Based VM Backup - allows an installation CA ARCserve D2D to protect multiple VMware Windows virtual machines. Also, these recovery points support the Recover VM recovery type, allowing the process to restore a complete virtual machine. In fact, since CA ARCserve D2D is used to create the recovery point, albeit remotely, the destination data fully supports all CA ARCserve D2D recovery methods. Keep in mind, that while CA ARCserve D2D is not required to be installed on each of the virtual machines being protected, it is required in each VM if granular application recovery (such as Microsoft Exchange) is required. Learn more.

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