Success Story Overview
Business: HTK provides on-demand voice and media services for customer interaction management. Founded in 1996, HTK has more than 50 customers, including mobile operators, UK police forces and utilities companies.
Challenge: To meet its service level agreements (SLAs) and maintain customer satisfaction, HTK’s systems need to remain highly available. HTK was already using data replication to safeguard business continuity, but its existing solution was complex and difficult to manage.
Solution: HTK migrated to CA XOsoft™ High Availability. The solution enables continuous data replication of the company’s email environment, subscriber databases and transaction archives, all of which contain business-critical data. In the event of a failure at HTK’s primary site, the company can failover to its replicated environment within a matter of minutes.
Result: CA XOsoft High Availability helps safeguard business continuity and reduce business risk for HTK and its customers. As a result, the company is able to meet its SLAs and avoid penalty payments, thereby protecting its reputation and profitability.