Maintenance Program

Arcserve licensed products are traditionally made available with either 1 year or 3 years of maintenance and technical support. Availability and terms will vary by region.

Enterprise” maintenance provides 24x7 support for severity one issues and business hours support for other severity issues along with Chat and Support Online access. Enterprise maintenance can be purchased with product license for terms of 1 year or 3 years in all regions.

Value” maintenance provides business hours support ONLY for all severity issues along with Chat. Value maintenance can be purchased with product license for terms of 1 year and 3 years and is available only in the EMEA and is not offered for all products.

 

Renew NOW  or  Upgrade NOW

The Maintenance Program delivers support whenever you need it, without costly per-incident charges. Purchasing maintenance now provides no-charge technical support and future product upgrades — at a competitive price that saves you money now and in the future.
If you are not sure if your maintenance is due, call 1-800-225-5224 and press 2, then 4 for North American inquiries. For all other countries, link to our Worldwide contact page.

 

To Upgrade NOW, please contact your reseller or representative.

 

To Renew NOW, please contact your reseller or representative.

Five Reasons to Renew your Product Maintenance

maintenance provides you access to support services and latest enhancements needed to keep your business running smoothly, providing the highest level of return possible on your technology investment. Receive free product upgrades, which include the latest enhancements and technology updates, to help you stay competitive and improve business efficiencies.

Increase productivity, save time and resolve issues quickly with Support, which makes it easy to find the information you need to effectively utilize your solutions. Access technical and customer service expertise 24 hours a day, 7 days a week from our Support Online self-service portal or during regular business hours by phone. With Support you have easy access to trusted advice that is always available. Ready to Renew? Contact Us Today.

 

  1. Global Support
    Direct access to expertise for your mission-critical issues, provides fast, accurate resolutions so you can stay on time and on budget.

    Live Chat
    Available to Enterprise Maintenance customers, our newest support offering to provide you with leading edge access to our support professionals. Live Chat uses text-based IM communication directly to our engineers via any web enabled desktop, laptop, tablet or phone. No need to open an issue or call support with this new technology.

  2. Support Online
    Web support portal that offers real-time access to your support representatives and up-to-date product information, streamlining processes and bringing forth quick issue resolution.

    No need to call in. Log in and use this simple form to easily open an issue and access support directly online. Log in to also to check a status or communicate updates.

  3. Ongoing Product Enhancements
    While you focus on your core business, we focus on developing new and efficient ways to reduce the cost of your IT administration and maximize productivity with innovative software enhancements.

  4. Major Product Releases
    This portfolio gives businesses all the tools needed to take control of their changing business by delivering total protection, recovery and availability for systems, applications and data. Included with Arcserve r16.5, is robust support for leveraging and supporting virtualized environments, private and public cloud, on and off premise storage, centralized management, and much more. Arcserve r16.5 truly provides an end-to-end solution that meets the needs of bare metal recovery and file restoration to replication and high availability.

  5. Updates, Fixes and Security Alerts
    As part of your maintenance; you are entitled to receive software updates to help ensure that your critical information and systems are protected and available.

Relevant Leadership Articles
  • What Does the Arcserve Divestiture Mean to Our Customers under Maintenance
  • Can You Afford the Downtime Caused by Unsupported Software
  • To Jump on the Renewal Bandwagon or not to Jump
  • Trends of Emerging Markets Compared to Early Adopter Markets for Renewal Maintenance
  • How Renewing Your Support Contract Creates Savings For your Business